Member Log In

What can I do in the
Auracom Members Section?

MANAGE YOUR ACCOUNT AND BILLING OPTIONS

Update your credit card information easily in our secure customer portal.
Pre-Authorization Banking form: PAD_Agreement_122019
See a sample void check here: cheque_sample

ADD A NEW EMAIL OR SERVICES

Add additional email addresses.
Other services can be added on as well.
Our common email settings can be found at:

Auracom Email Settings

CHANGE ANY PASSWORD ASSIGNED TO YOUR ACCOUNT

Update all your passwords.
Keep your data secure with periodic password changes.

GET HELP INSTALLING YOUR MODEM

Need helping installing your new modem?  Click here  for resources to for installation.

UPGRADE OR ADD ADDITIONAL SERVICES TO YOUR CURRENT ACCOUNT

Some services can be upgraded right online.
Add new accounts and services as well.

VIEW BILLS

View your monthly invoices online.

Find contact info for the the CCTS in your members services, including on all your invoices and statements.

Click here for the CCTS

Auracom’s complaint resolution process

  1. Level one:  Contact Support by email at customerservice@auracom.com or 1-877-688-8127
  2. Level Two: Ask for a level 2 agent via the same process
  3. Level Three:  Email our General Manager at sales@auracom.com

If not resolved to your satisfaction after we have tried to resolve your issue the CCTS information is available above and below (click the icon or call their toll free number).
CCTS is independant and not affiliated with Auracom, click the link to learn more.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.