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Auracom Members Section?

Auracom’s complaint resolution process

  1. Level one:  Contact Support by email at or 1-877-688-8127
  2. Level Two: Ask for a level 2 agent via the same process
  3. Level Three:  Email our General Manager at

If not resolved to your satisfaction after we have tried to resolve your issue the CCTS information is available above and below (click the icon or call their toll free number).
CCTS is independant and not affiliated with Auracom, click the link to learn more.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.