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If the answer you need can't be found on this site or you just want to speak to a real person, please choose from the selection below to receive a personalized contact.

This page will display any network services or connectivity problems being experienced by at this time and in the past. If you have any further questions about a problem area and how it affects you, please feel free to contact the customer service department.

If you have any questions, send an e-mail to support@auracom.com.

Existing Issues
1/11/2010
Phishing Emails
There are many Phishing emails going around currently. Please have end users with Google report them if they are complaining about them. As per Google''s help instructions:

http://mail.google.com/support/bin/answer.py?hl=en&answer=29381

Also for US customers, they can report them to the government at:

http://www.us-cert.gov/nav/report_phishing.html

No escalation is needed.

6/8/2009
Orangeville, ON PoP Going Off-Line Today
The Orangeville, ON POP number in Canada is going off-line today. If you were using this number, please consult the list of alternative access numbers to find a replacement. Everyone should have an alternative access number available, no one should lose coverage.

3/4/2008
Level3 issues
There appears to be an issue with the Level3 network right now in the midwest from Texas to Arkansas, on up to Kansas, Indiana, and Ohio. We have already contacted the vendor and have a ticket open with them, but they do not have any further details on the issue yet.

12/27/2007
Logan Ohio Access Number Issue
Several access numbers in Logan Ohio are down and returning dead air.